Privacy Policy

1. Introduction and General Terms

INF/UK are committed to protecting the personal information we collect from you, whether you are a prayer supporter, financial supporter, fundraiser, volunteer or just visiting our website to discover more about INF/UK. This Privacy Policy relates to all the personal information we collect from you via phone, email, online (website and social media), letters and other correspondence and sets out how we obtain the information, use it and protect it.

INF/UK values the goodwill and trust of our supporters and are committed to protecting your personal information. Whenever you give us this information, INF/UK are legally obliged to use your information in line with all applicable laws relating to the protection of personal information including the Data Protection Act 2018 (referred to as the data protection laws within this policy).

This privacy policy explains the following:
• What information INF/UK may collect from you.
• How INF/UK will use the information we collect from you.
• When INF/UK may use your details to contact you.
• Whether INF/UK will disclose your details to anyone else.
• Your choices regarding the personal information we collect from you.
• The use of cookies

The INF/UK website contains hyperlinks to websites owned and operated by third parties. These websites will have their own privacy policies, and are likely to use cookies and so we recommend that you review their policies. We cannot accept any responsibility or liability for the privacy practices of such third party websites and you use the third party websites at your own risk.

2. Who are we?

International Nepal Fellowship (UK) [INF/UK] is a charity registered in England and Wales (charity number 1047178) and is a company limited by guarantee, registered in England and Wales (company number 3060972). INF/UK’s registered office is: 24 Weoley Park Road, Selly Oak, Birmingham, B29 6QX.

INF/UK works collaboratively with five other International Nepal Fellowship organisations, all working towards helping Nepali people find fullness of life through health and community development work. This privacy policy only covers personal information collected by INF/UK.

3. What information will INF/UK collect about me?

INF/UK may receive and retain personal information when you make a donation, including the purchase of a ‘Really Good Gift’ from the gift catalogue, sign up for updates or newsletters, for you telephone or email or write to INF/UK, or engage with INF/UK through social media channels. This may consist of information such as your name, postal address, email address, phone number (landline and/or mobile), and whether your tax payment status enables INF/UK to claim Gift Aid on your donation.

We do not usually collect ‘sensitive personal details’ such as health status, unless there is a clear reason to do so – such as access requirements to an INF/UK event. It will be clear on any booking form why we are asking for this information.

If you browse the INF/UK website anonymously, INF/UK may collect certain information from you such as your IP address, which uniquely identifies a computer or other network device on the internet.

If you enter contact details on a contact form but don’t submit that form, INF/UK may still collect your information but will only use that information to contact you to help solve any problems you may have been experiencing with the form or our website.

INF/UK may also use publically available post code related consumer information to identify people who may be interested in philanthropic support of INF’s work or in being a public ambassador for INF. Where such a relationship develops the INF/UK CEO, or other nominated staff member will agree sensitivities with regard to any personal information that INF/UK may obtain.

We also record data on behalf of other small charities in Nepal such as the Elijah Counselling and Training Centre, and Samaritan’s Home.

3a. Cookies

We collect data using cookies. A cookie is an alphanumeric text file that is sent from a website and stored on your computer's hard drive by your web browser. Cookies allow a website to remember who you are, so that when you visit again it recognises you as a visitor and can help you with personalised information when filling out forms or signing in. Most browsers allow you to turn off the cookie function. To do this, look at the help menu on your browser.

We use cookies to track popular points of entry to our sites and routes around areas of our sites [that is, click paths]. As with other statistics about visitors to our sites, this tracking is anonymous and aggregate and does not relate to any information we might hold about individuals. If our usage of cookies changes in the future, this will be explained in our privacy policy.

We use websites such as YouTube and Vimeo to share our films. Some of our pages also contain embedded content from other such websites, and as such you may receive cookies delivered from these websites.

As we do not govern the publication of third party cookies, please check the main websites of the relevant third parties for more information on their privacy policies and usage of cookies.

We may collect IP addresses to obtain aggregate information on the use of this website, i.e. to find out how we are doing or from which countries visitors to our site are coming from. An IP address is a number assigned to your computer by a web server when you are on the web. We only use the information we find out from tracking IP addresses in the aggregate, such as how many users entered a specific area of our site, and not to track a specific IP address to identify an individual user. However, we may use such information to identify a user if we feel that there are or may be safety and/or security issues, or to comply with legal requirements.

4. How will INF/UK use the information it collects about me?

By submitting your details to INF/UK you enable INF/UK to raise funds and provide you with information, online content, and activities you select.

The ways that INF/UK will use your personal information includes:
• To understand your preferred format (paper/email/online content) for receiving information about INF’s work
• To provide you with information which you have not opted out of receiving
• Contact you about ways to support INF’s work that we believe might be relevant to you
• For internal record keeping, and where there is a legal requirement
• To contact you about any information you provide
• To fulfil event bookings and gift sales you have entered into with INF/UK.
• For relevant opportunities to engage with INF through giving of time, prayer or financial support, where there is legitimate interest
• For ‘supporter care’ administration purposes: INF/UK may contact you regarding a donation you have made or any other activity you have entered into with INF/UK, for example, to see if your donation is eligible for Gift Aid or to update you about the difference your support has made
• To ask you to participate in any surveys about our work or the way we contact you
• To use IP addresses to identify the location, including the country, of users, to block disruptive and fraudulent users
• To analyse and improve the navigation and content offered on the INF/UK website to provide you with the most user-friendly experience and to tailor our communications with you to match your specific interests. We may use the information in aggregate (so that no individuals are identified) for strategic development and supporter engagement purposes
• To analyse trends and personalise offers that we believe are relevant to you based on your previous interactions.
• Your address will be checked with publicly available lists to ensure your address is still valid or to update your details if you have moved

5. Will I be contacted for marketing purposes?

INF/UK will only contact you for marketing purposes where there is legitimate interest for us to do so. We may personalise the message content in the updates, newsletters, prayer content we send you based on your interactions with us.

We may use information which we hold about you to show advertising which may interest you on relevant third party sites (e.g. Facebook, Google, Twitter). If you don’t want to be shown targeted advertising messages from INF/UK, some third party sites may allow you to request not to see messages from specific advertisers on that site in future.

6. Will INF/UK share my personal information with anyone else?

INF/UK will only use your information for the purposes it was obtained. INF/UK will not share or sell your personal information to third parties for marketing purposes and you will not receive offers from other companies or organisations as a result of INF/UK collecting your personal information.

We may need to share your information with data processors/service providers who help us to prepare materials relating to our work such as Prayer Notes. The data processors will only act in accordance with our instructions and they will not be allowed to use your data for their own purposes. They undertake to keep your data secure. Currently those who may process your data are Doing More Print and FRM Keenan Consulting.

We will also comply with disclosure requests required or permitted by law, such as government departments for tax purposes.

Personal data in the European Union is protected by data protection laws but other countries do not necessarily protect personal data in the same way. Occasionally, where you have given express consent, your personal information may be shared with INF/UK workers based overseas (usually Nepal). INF/UK workers will comply with European laws and undertake to keep your data secure and will not use it for marketing purposes.

7. Offensive or inappropriate content placed on the INF/UK website

If you post or send inappropriate, offensive or objectionable content anywhere on the INF/UK website, social media pages or to the UK offices, or engage in any behaviour which is disruptive to the INF/UK service, we may use your personal information to stop you doing this.

Where we think you may be in breach of any law of England and Wales, such as defamation or discrimination, we may use your personal information to notify relevant third parties such as your email/social media platform/internet provider, the police or other law enforcement agency about your behaviour and the content.

8. How long will INF/UK keep my personal information?

We will hold your information on our systems for as long as is necessary for the relevant activity, such as a record of your donations for 7 years. In some instances there is a legal requirement to hold some personal information for a set period of time.

If you ask INF/UK to stop sending you fundraising materials we will keep a record of your contact details and the information necessary to ensure we comply with your communication preferences.

We may keep some of your personal information indefinitely in order to carry out legacy administration and communicate effectively with the families of people leaving us legacies. Legacies are an important source of income enabling us to continue to fund INF work.

9. How can I update, correct or delete my data held by INF/UK?

The accuracy of your personal information is really important to us and we want to ensure that we communicate with you in ways that you are happy with.

If you wish to change how we communicate with us, or update the information we hold
Email us at enquiries@inf.org.uk
Or write to Supporter Relations, INF/UK, 24 Weoley Park Road, Selly Oak, Birmingham B29 6QX
If you wish to tailor the kind of information you receive from us, you can visit our online Communications Preference Centre at https://inf.org.uk/communications-preference

10. Changes to privacy policy

We reserve the right to make changes to this privacy policy, so please check back periodically for changes. You will be able to see that changes have been made by checking to see the effective date posted at the end of the policy. If INF/UK elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt out mechanism.

This policy was last updated on 14 September 2018